Emergency Response

With our emergency response solution, you can choose the right tools for your company at any time

When accidents happen!

Intelecom’s Emergency Response Solution is based on Puzzel – a cloud-based contact centre solution that is developed, run and supported by our business partner Puzzel.

Puzzel is a complete cloud-based all-in-one contact centre solution with a comprehensive modular functionality available. This means that you can specify the right tools for your company at any time, safe in the knowledge that you only pay for what you use. This building-block approach is the key to the Contact Centre as a Service principle, making sure the customers achieve maximal operational benefit and cost-efficiency.

Crisis management:

  • Emergency response
  • Next of kin telephone
  • Other important information

Call management:

  • The customer uses the same number that has already been incorporated in daily use
  • A queuing system ensures that no callers are met with a busy tone
  • Able to manage hundreds of calls simultaneously
  • A voice message provides information to the caller before the call is answered
  • The voice message is managed by the client, and is easily changed
  • Mass SMS distribution

Administration via internet and app:

  • Login / logout of users managing the calls
  • The client chooses which users should be available for participation

Statistics tools

  • Incoming calls
  • Number of calls that have been hung up / were unanswered
  • Number of answered calls
  • Average waiting time before the call is answered
  • Average call time
  • Login / logout of users managing the calls
  • The client chooses which users should be available for participation