Organisation

We are on alert – all day, every day

Most of our hotel customers never close. They expect support from their suppliers 24/7, if need be. We also have clients all over Scandinavia. That is why Intelecom has built a decentralised organisation that is able to provide support and assistance to a customer wherever they are within Scandinavia. Our clients can get in touch with our Technical Assistance Centre (TAC) around the clock, and we have a total of 50 technical resources assisting our clients. This is all managed and coordinated by our dedicated TAC team in Oslo, which is the centre of rotation for monitoring our customers’ solutions and services, as well as managing support enquiries from our customers.

Intelecom is ITIL certified, and all enquiries are registered in one support system, so that both Intelecom and our customers are able to track the progress of registered enquiries.