Telephony

Our advanced solutions in telephony ensure excellent communication within your hotel

Running a hotel successfully and with satisfied customers requires a modern, robust and reliable telephony solution for both guests and staff.

Telephony services are actively used in hotels, e.g. for contacting the reception, room service, SPA and recreational centre, room-to-room calls, wake-up calls etc. A good telephony solution is also an essential tool for efficient internal communication among staff, for quickly and efficiently reporting clean rooms and more.

All Intelecom telephony deliveries are based on platforms from Alcatel-Lucent – a leading global provider of telephony solutions to the hospitality market. We are a certified Premium Partner of Alcatel-Lucent, which gives you as our customer the security of knowing you can trust in our experience and expertise.

A nationwide survey with 1,000 respondents performed by Madigan/Norstat indicates that:

  • 30 % of guests think in-room telephones are important for safety and security
  • 46 % would support a proposal to introduce landlines in hotel rooms as mandatory by law.
  • 58 % drop hotels that fail to answer or provide assistance over the phone

Telephony is more than just communication. It is also safety, service and comfort – three important aspects of running a hotel. Naturally, we ensure that the telephony solution provided is integrated in the PMS system of the hotel, so as to achieve the best possible efficiency in hotel operation, as well as easy access to the right services, both for your guests and staff.

Benefits of choosing Intelecom to supply the telephony solution for your hotel:

  • Modern technology with a very long service life
  • Integration with the hotel support system
  • All relevant services a hotel usually needs are available as default
  • Highly beneficial TCO (Total Cost of Ownership)
  • Highly affordable price models
  • Stable and reliable technology from Alcatel-Lucent
  • Can be supplies as a cloud-based, customer placed or combined solution
  • Intelecom holds the highest certification in the Nordic region within the technology we offer